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Recently Popular Questions & Answers ...

Can I have my oven delivered to my business?

You can have your oven delivered to your business and if you have a forklift on site to take the oven off the truck the cost for the delivery will be cheaper than a tailgate delivery as it will be delivery on a standard truck.

How will I know when my oven arrives at the depot?

When we book your oven in for a depot delivery, we will email you a consignment number and tracking link. We will also request that the freight company calls you when the oven arrives at their depot, but we cannot guarantee that this will occur. You will however be able to track the oven via the link you receive.

How will the oven be loaded on to my vehicle at the depot?

You will have to make a time with the depot to pick up your oven and when you arrive with your ute or trailer, a depot staff member will forklift it on for you. Once you get home, depending on the size and weight of your oven you may need extra manpower or a lifting device to get your oven off your vehicle.

How do I load the oven into my vehicle when I come to pick it up from you?

We can load the oven into your trailer or ute with our forklift, but you will need to be able to get your oven off at the other end. Please note the weight of the oven you have purchased and for some ovens you will require a lifting device to get your oven off your vehicle and into place.

Can you deliver to any state in Australia?

We can arrange delivery to any state in Australia via our freight partners. You may choose to either have your oven delivered to a depot near you, whereby the oven would be fork-lifted on to your ute or trailer or you may prefer a home delivery. The cost of these services will be dependent on your location and size of oven purchased. If you choose to have your oven delivered to your home address, this would be delivered on a tailgate truck. After delivery, moving the oven into place will be your responsibility. Please contact us for more information and a delivery quote.

Can you deliver in the Melbourne metropolitan area?

We can arrange delivery for you in the Melbourne metropolitan area either via a tailgate or with our larger ovens, where the oven has been set up on wheels, a tilt tray via a towing company. The cost for the delivery via either option is dependent on the size of your oven and your delivery suburb. You can call us and we will arrange a quote for you.

How will I get my oven off at the other end?

Depending on the size of the oven you purchase, the weight can vary from 250 to over 1,000kg. With this in mind for the larger ovens you would need a lifting device to assist you to get the oven off your vehicle and to move it into place.

When I request a residential delivery to my home address, can I get the driver to move my oven into place?

Tailgate trucks are used for the majority of our residential deliveries. The delivery companies have a policy whereby they will decide where they can safely place your pallet (depending on the size of the oven) They will generally aim to place it near your garage.  For ovens under 1,000kg we can make a request for the driver using a pallet trolley to move your oven, a “reasonable distance”. This cannot be done if the oven is more than 1,000kg, on driveways with uneven surfaces or unsafe gradients, or where there are stairs.  The access needs to be appropriate width for the trolley to fit through.

For the larger fully built ovens, we can also assemble them onto the stillage that is supplied, at an additional cost, and have the oven delivered on a tilt tray so that it can be wheeled into place. (Melbourne metro only) You would however need to have the required manpower on hand to assist with this move as the driver is under no obligation to move the oven beyond getting it off the truck.

Shipping to your home address?

Can The Pizza Oven Be Shipped To A Depot?

We have a network of transport depots across Australia, and we can have your oven delivered to a depot that you choose. We utilise a number of freight companies for our deliveries so that we can get the best rates for our customers. Different freight companies use different depots for their deliveries so prices may vary from one depot location to another, within the same state.

Can you hold my oven for me if I pay a deposit?

We are happy to hold your oven for a maximum of 4 weeks if you have paid a minimum 30% deposit. After this time, you will be charged and additional $10 per week for us to store your oven.

Is the oven weatherproof?

If your oven is not under cover it is advisable to place a tarp or cover over it during the very wet months and by keeping the door off this will allow any moisture build up to evaporate. Keeping your oven dry will ensure that your oven works efficiently and it will also prolong the life of your oven. Another option would be to waterproof your oven with a with a concrete sealer such as, Bondall Natural finish sealer or Crommelins Natural Diamond coat paving and concrete sealer or Dunlop premium natural look sealer. You would apply this sealer to the external render after the curing process is complete.

How does the stand come with the preassembled ovens?

The Jalando Classic, JA 90, JA 100 and JA110 preassembled ovens all come with wheels. The stillage or crate that the ovens are delivered in becomes the stand, so you may or may not choose to use it, but it is part of the package and it is how it is protected during international and local transport. The JA 60 and JA 70 ovens do not come with wheels but you can purchase these for an additional $90. For ovens being transported within Victoria, we can assemble your oven onto the stand and attach the wheels and have the oven transported this way. You will need to have the appropriate access to your property thought, so that the oven can be tailgated off at the other end and wheeled into place already set up for you. Fo the JA Classic, 90, 100 110 ovens we can assemble the oven onto the stand and attach the wheels for you at an additional cost of $230. For the Jalando 60 and 70 oven range we can put the stand together and attach the wheels oven for you, at an additional cost of $230. We can also put the stand together and place the oven on top for you  at an additional cost of $170 (without wheels) You may also choose to purchase the wheels separately and attach them yourself for $90 for set of 4.  

What are the ovens made from?

The ovens are made from castable refractory cement and refractory bricks, which can withstand extreme heat reaching 400-450 degrees celcius.

How thick is the outside dome of the ovens

The outside dome is approximately 80mm thick.

What do the stands for the JA60 and JA70 ovens weigh?

The stands for the JA60 & JA70 pizza ovens weigh 34kgs

Can I have any housing design around my oven?

The style of the housing is completely up to you. The oven can be built into a fixed benchtop or bricked in base as well as installed on the steel stand supplied. You can choose the shape, materials and size to best suit your garden or home.

How long will my oven last for?

If they are properly installed and maintained, there is no reason why your oven won’t still be working in 20 years time.

How long does the oven take to heat up?

The optimum oven-cooking temperature for most dishes is around 280°C and approximately 450°C for pizzas. The time it takes to reach this temperature varies between each oven size. The JA60 and JA70 range will take 45 - 60 minutes depending on the type of wood used and how protected the oven is from the elements. The more practised you become with the lighting and positioning of the fire, the quicker it gets. The Jalando JA80 oven will take approximately 60-90 minutes, but the longer the fire burns, the better heat retention you get in the oven.

How can I tell how hot the oven is?

You can purchase an infra-red thermometer gun to gauge the oven temperature. However, after a few uses, many people find they can judge and manage the oven temperature in a similar way to a barbecue.

What dishes and accessories do I need?

Pizzas and bread should be cooked directly on the stone oven floor for the best results, while meats and fish can be cooked in standard baking trays. If you want to use ceramic cooking dishes, ensure that they can withstand at least 450°C. Most domestic ceramics are only designed for domestic cookers and can crack at 350°C.

Is this a green product?

If used with the recommended wood, cooking in a wood fired oven is carbon-neutral. The correct wood to use should contain no more than 25% moisture content.

Will the flue Pipe be safe to touch when the oven is working?

No. The flue pipe can retain heat for long periods of time even after the fire has gone out.

How long will the oven take to set up?

It takes under an hour to set up the wrought iron stand and you will need four people or a lifting device to position the oven on the stand. It then takes another 5 minutes to position the flue and remove the four lifting handles.

Can the oven be installed indoors?

Some people have chosen to have their ovens integrated into their kitchens.  The flue must be vented to the outside if you do choose to install your oven indoors. It is also advisable to have an extraction fan near the oven as some smoke may escape into your kitchen. Flue extensions can be purchased from your local fireplace retailer and need to be tailored to fit your oven and the type of roof in your home.

Can I leave the carrying handles attached to the oven?

The JA60 and 70 range of ovens have integrated lifting handles . These handles are a threaded rod that inserts into the steel base of the ovens. These are easily removed by screwing counterclockwise after the oven has been lifted onto the stand. For the benchtop models, we suggest inserting a chock or spacer on the bench, below the oven base  so that the lifting handles can be easily removed once you have placed your oven onto the bench. Once you have disengaged the handles from the internal thread (wind them out) they can still be used to lift the oven while the chocks or spacers are removed. Repeat this on the opposite side.  We recommend removing the handles so people don’t accidentally bump into them. The other option is to use them to mount side shelves.

I want to buy a DIY kit. Do I need to buy anything else before I can build it?

The Jalando DIY kit comes with all the components for building the oven except for the external render. It also includes a  heat proof jointing compound for sealing the external joins in the oven dome. You will however need to buy sand and cement for your external render and we do recommend that you add "bondcrete " or similar to your render. This will help with the flow of the render during application and acts as a bonding and sealing agent. You may also like to purchase a curved foam float, which we can supply, to help form the arc of the dome when rendering. Other types of render can be used to finish the oven including perlite, or vermiculite which have different weight and insulating properties from standard cement render. We also carry a range of coloured roll on renders which will increase the waterproofing of your oven and assist with minimising cracks. The quantity of sand and cement needed for the render form you oven is dependent on the oven size.

Cracks in my pizza oven

For information on this please refer to the warranty section below

Can I have any housing design around my oven?

The style of the housing is completely up to you. The oven can be built into a fixed benchtop or bricked in base as well as installed on the steel stand supplied. You can choose the shape, materials and size to best suit your garden or home.

Can I build the oven myself?

Absolutely. Most people choose to take on this on as a DIY project and assemble the stand themselves.

Where is the best place for my oven?

Many people comment that they use the oven much more than they ever expected. Therefore, if you are putting your oven outdoors, we recommend that you keep it close to the kitchen for easy preparation and access. The oven can be used all year round - except total fire bans and we also recommend that you build your oven under a roof so you can cook under cover during the winter.

Who will install the oven?

There are two options available to you. You can choose to assemble the oven yourself, or hire an independent builder to do the work.

Can I paint or render my oven a different colour?

The colour of the oven is produced during the manufacturing process. The render has a colour added to it during manufacturing and therefore it is not essential to paint. You can however paint the outside of your oven with a good quality acrylic concrete or paving paint and the performance of your oven will not be affected. As Jalando ovens so effectively retain the heat internally within the dome the outside  of the dome rarely reaches above 60 degrees Celsius, so check with your paint supplier for the appropriate product. We also carry a range of Acrylic render which comes in a range of colours. This render will further protect your oven from moisture and minimise cracking. We also have a product which is an acrylic roll on render  (comes in 4 colours) which has been specifically designed for pizza ovens. This render will fill any small cracks and will expand and contract with your oven. This will minimise the likelihood of further cracks appearing in your oven. In addition to this, the acrylic render acts as a waterproofing agent.    

Do I need to build a base for my DIY oven and if so how do I know how thick it should be?

A reinforced concrete slab ( min 70mm thick) will need to be designed, reinforced and poured by the base builder to support at least 400kg  (JA 60 and 70 and classic range ) or 1 tonne for the JA 90, 100 and 110 range.  The slab may be built with a recess which will effectively allow you to lay the refractory tiles provided with your kit, level with the surrounding slab making it easier to slide pizza and roasting trays in and out of your oven. If you do not recess the slab then the oven floor will sit 50mm proud of the top of the  to give you a step down.

I want my oven to go on top of a granite bench. Do I need to put something down first so the heat doesn’t damage the bench

Yes, you need put a 10mm sheet of compressed cement sheeting or fireproof fibreboard.

Why am I getting lots of black smoke?

When firing up your oven, to prevent black smoke from discolouring the front of the oven, it is recommended that you put your oven door in place, to the front of the flue  so as to direct the smoke upon the flue rather than across the facade of your oven. If you do get black smoke residue on the front of your oven, this can be cleaned off with a brush and hot soapy water. It is also important to make sure you are using properly seasoned hardwood with a moisture content of less than 25% such as, redgum, box or Tassie Oak, ironbark or eucalypt.  Most seasoned  fruit woods are also suitable.  Manufactured woods such as Il Faggetto are ideal due to its low moisture content and high BTU output and it burns hotter for longer periods and produces very little smoke and ash.

Why is my pizza base sticking to the oven floor?

First of all, remember to sprinkle the pizza base with flour or semolina and make sure your preparation area is floured well. Don’t wait too long to cook after adding your topping to the dough as it could start to soak it up and become sticky. Make sure you don’t have any holes or thin spots in your pizza base as these can allow moisture to penetrate and cause sticking.

My fire keeps going out, what am I doing wrong?

Make sure the oven door is removed to allow a free flow of air. Closing the door restricts the oxygen supply and will extinguish a fire within a few minutes.

If I haven’t used my oven for awhile, will it still be okay to use?

Absolutely, although it’s a good idea to light a small fire to slowly warm the oven before you want to start cooking to “ part cure “ your oven again.

How can I tell what temperature my oven is operating at?

You can buy infrared thermometers and other types of thermometers to give you exact readings. However, once you have used the oven and experimented with it, you will get a “feel” for the temperature.

How do I put the fire out?

Simply close the oven door. This will block the oxygen supply to the fire, extinguishing it in just a few minutes.

Is this oven only good for cooking pizza?

No. The oven can be used for pizza, bread, meats, fish and vegetables. A wood fired oven can cook anything a conventional oven can. The main difference is that this oven can reach temperatures higher than 450°C.

Can I cook meats and fish directly on the oven floor?

We recommend that meat and fish or any dish that will produce fat or liquid from cooking should be placed in a container to avoid tainting the oven floor.

How long will the oven take to heat up before I can cook a pizza?

Depending on the oven size, it should take about 50-60 minutes to heat up to pizzamaking temperature. The size and length of the fire will determine the temperature of the oven. The oven is at its optimum when all of the black carbon has burned off.

Can I use normal firelighters?

No. All firelighters should be free from kerosene or other additives that may soak into the floor of the oven and, in turn, taint the taste of your food.