Can you deliver in the Melbourne metropolitan area?
We can arrange delivery for you in the Melbourne metropolitan area either via a tailgate or with our larger ovens, where the oven has been set up on wheels, a tilt tray via a towing company. The cost for the delivery via either option is dependent on the size of your oven and your delivery suburb. You can call us and we will arrange a quote for you.
How will I get my oven off at the other end?
Depending on the size of the oven you purchase, the weight can vary from 250 to over 1,000kg. With this in mind for the larger ovens you would need a lifting device to assist you to get the oven off your vehicle and to move it into place.
When I request a residential delivery to my home address, can I get the driver to move my oven into place?
Tailgate trucks are used for the majority of our residential deliveries. The delivery companies have a policy whereby they will decide where they can safely place your pallet (depending on the size of the oven) They will generally aim to place it near your garage. For ovens under 1,000kg we can make a request for the driver using a pallet trolley to move your oven, a “reasonable distance”. This cannot be done if the oven is more than 1,000kg, on driveways with uneven surfaces or unsafe gradients, or where there are stairs. The access needs to be appropriate width for the trolley to fit through.
For the larger fully built ovens, we can also assemble them onto the stillage that is supplied, at an additional cost, and have the oven delivered on a tilt tray so that it can be wheeled into place. (Melbourne metro only) You would however need to have the required manpower on hand to assist with this move as the driver is under no obligation to move the oven beyond getting it off the truck.
Shipping to your home address?
Can The Pizza Oven Be Shipped To A Depot?
We have a network of transport depots across Australia, and we can have your oven delivered to a depot that you choose. We utilise a number of freight companies for our deliveries so that we can get the best rates for our customers. Different freight companies use different depots for their deliveries so prices may vary from one depot location to another, within the same state.
Can you hold my oven for me if I pay a deposit?
We are happy to hold your oven for a maximum of 4 weeks if you have paid a minimum 30% deposit. After this time, you will be charged and additional $10 per week for us to store your oven.
Can I have my oven delivered to my business?
You can have your oven delivered to your business and if you have a forklift on site to take the oven off the truck the cost for the delivery will be cheaper than a tailgate delivery as it will be delivery on a standard truck.
How will I know when my oven arrives at the depot?
When we book your oven in for a depot delivery, we will email you a consignment number and tracking link. We will also request that the freight company calls you when the oven arrives at their depot, but we cannot guarantee that this will occur. You will however be able to track the oven via the link you receive.
How will the oven be loaded on to my vehicle at the depot?
You will have to make a time with the depot to pick up your oven and when you arrive with your ute or trailer, a depot staff member will forklift it on for you. Once you get home, depending on the size and weight of your oven you may need extra manpower or a lifting device to get your oven off your vehicle.
How do I load the oven into my vehicle when I come to pick it up from you?
We can load the oven into your trailer or ute with our forklift, but you will need to be able to get your oven off at the other end. Please note the weight of the oven you have purchased and for some ovens you will require a lifting device to get your oven off your vehicle and into place.
Can you deliver to any state in Australia?
We can arrange delivery to any state in Australia via our freight partners. You may choose to either have your oven delivered to a depot near you, whereby the oven would be fork-lifted on to your ute or trailer or you may prefer a home delivery. The cost of these services will be dependent on your location and size of oven purchased. If you choose to have your oven delivered to your home address, this would be delivered on a tailgate truck. After delivery, moving the oven into place will be your responsibility. Please contact us for more information and a delivery quote.