FAQs

Recently Popular Questions & Answers ...

What dishes and accessories do I need?

Pizzas and bread should be cooked directly on the stone oven floor for the best results, while meats and fish can be cooked in standard baking trays. If you want to use ceramic cooking dishes, ensure that they can withstand at least 450°C. Most domestic ceramics are only designed for domestic cookers and can crack at 350°C.

Is this a green product?

If used with the recommended wood, cooking in a wood fired oven is carbon-neutral. The correct wood to use should contain no more than 25% moisture content.

Will the flue Pipe be safe to touch when the oven is working?

No. The flue pipe can retain heat for long periods of time even after the fire has gone out.

Is the oven weatherproof?

If your oven is not under cover it is advisable to place a tarp or cover over it during the very wet months and by keeping the door off this will allow any moisture build up to evaporate. Keeping your oven dry will ensure that your oven works efficiently and it will also prolong the life of your oven. Another option would be to waterproof your oven with a with a concrete sealer such as, Bondall Natural finish sealer or Crommelins Natural Diamond coat paving and concrete sealer or Dunlop premium natural look sealer. You would apply this sealer to the external render after the curing process is complete.

How does the stand come with the preassembled ovens?

The stillage or crate that the ovens are delivered in becomes the stand, so you may or may not choose to use it, but it is part of the package and it is how it is protected during international and local transport. The Jalando Classic, JA 90, JA 100 and JA110 preassembled ovens all come with wheels. We can assemble the oven onto the stand and attach the wheels for you at an additional cost of $180. The JA 60 and JA 70 ovens do not come with wheels but you can purchase these off us for an additional $80. If you would like us to put the oven together n the sand with wheels the total additional cost would be $150. When the ovens have wheels on the stand they can be easily moved into place in your home.  

How do I load the oven into my vehicle when I come to pick it up from you?

We can load the oven in your ute or trailer with our forklift, but for all ovens apart from the DIY Kits, Jalando Dome, BA60 and Jalando fibreglass oven, you will need a forklift at the other end to lift it into place.

What are the ovens made from?

The ovens are made from castable refractory cement and refractory bricks, which can withstand extreme heat reaching 400-450 degrees celcius.

Can you deliver to any state in Australia?

We don’t deliver as a general rule, however if necessary we can arrange delivery to a depot near you, via a freight company. This will be at an additional cost and the cost is dependent on the state it is being delivered to. Your oven can be delivered on a tailgate truck or crane truck if it needs to be lifted in to place. If the oven is delivered on a tailgate you will need to be able to move the oven into place as the driver will just drop the oven off but will not move it.  

Can you deliver in the Melbourne metropolitan area?

We don’t generally deliver, however, if you have good access, so the oven can easily be rolled into position, we have a flat tray towing company who will deliver to you and the cost will be dependent on your location. You can call us and we will arrange a quote.

How do I get my oven off the back of the vehicle it is delivered on? How can I lift it?

As a wholesaler we generally get the oven delivered on a tray truck for a forklift to unload. Depending on which oven you purchase they can vary in weight from 180Kg which can be man handled- through to 1.6 tonne which requires a machine. We can also get you a quote for a tail lift truck with the driver delivering the oven with a pallet trolley for Ovens up to 1000kg. For the larger fully built ovens we can also assemble them onto the stand that is supplied with the oven and get the whole unit delivered on a tilt tray truck ( Melbourne Metro only). The tilt tray is the type used for picking up a car and can only drop the oven ( assembled on wheels onto the ground where the truck has access ). Interstate deliveries can be arranged through ASTI transport who can deliver to the nearest City or regional depot and it would be the customers responsibility to either pick up in a trailer or arrange a local delivery agent. DIY kits are the most convenient for hard to get to Installs as the heaviest component is approx.. 60 kg. All our DIY kits will fit in a 6x4 trailer or Ute

How thick is the outside dome of the ovens

The outside dome is approximately 80mm thick.

What do the stands for the JA60 and JA70 ovens weigh?

They weigh approximately 30kgs

Can I have any housing design around my oven?

The style of the housing is completely up to you. The oven can be built into a fixed benchtop or bricked in base as well as installed on the steel stand supplied. You can choose the shape, materials and size to best suit your garden or home.

How long will my oven last for?

If they are properly installed and maintained, there is no reason why your oven won’t still be working in 20 years time.

How long does the oven take to heat up?

The optimum oven-cooking temperature for most dishes is 300°C, and the time it takes to reach this temperature varies between each oven size. The Jalando Dome, Mini basic and Brick Arch are all 60 cm ovens and will take 50- 60 minutes depending on the type of wood used and how protected the oven is from the elements. The more practised you become with the lighting and positioning of the fire, the quicker it gets. The Jalando family oven (90cm) will take approximately 60-90 minutes, but the longer the fire burns, the better heat retention you get in the oven.

How can I tell how hot the oven is?

You can purchase an infra-red thermometer gun to gauge the oven temperature. However, after a few uses, many people find they can judge and manage the oven temperature in a similar way to a barbecue.

Can I paint my oven a different colour?

The colour of the oven is produced during the manufacturing process. The render has a colour added to it during manufacturing and therefore it is not essential to paint. You can however paint the outside of your oven with a good quality acrylic concrete or paving paint and the performance of your oven will not be affected. We would recommend you get advice from your local paint dealer in recommending a suitable product.    

Do I need to build a base for my DIY oven and if so how do I know how thick it should be?

A reinforced concrete slab (70mm thick) will need to be poured by the base builder to support at least 400kg (baby and family size) or 1 tonne for large size. The slab is built to a level just below the top of the brick work. This recess will effectively allow you to lay tiles with the oven floor making it easier for trays to slide out. If a recess is not available then the oven floor will sit 50mm proud of the top of the brick work to give you a step down. The use needs to match the size of your oven and also could allow 50mm each side.

I want my DIY to go on top of a granite bench. Do I need to put something down first so the heat doesn’t damage the bench

Yes, you should put a 10mm sheet of compressed cement sheeting.

How long will the oven take to set up?

It takes under an hour to set up the wrought iron stand and you will need four people or a lifting device to position the oven on the stand. It then takes another 5 minutes to position the flue and remove the four lifting handles.

Can the oven be installed indoors?

Some people have chosen to have their ovens integrated into their kitchens or Alfresco areas and man caves. The flue must be vented to the outside if you do choose to install this indoors.

Can I leave the carrying handles attached to the oven?

We recommend removing the handles so people don’t accidently bump into them. The other option is to use them to mount side shelves.

I want to buy a DIY kit. Do I need to buy anything else before I can build it?

(sand & cement for the render....depending on the oven, but 4 bags of sand and 2 cement would do a JA90)

Cracks in my pizza oven

For information on this please refer to the warranty section below

Can I have any housing design around my oven?

The style of the housing is completely up to you. The oven can be built into a fixed benchtop or bricked in base as well as installed on the steel stand supplied. You can choose the shape, materials and size to best suit your garden or home.

Can I build the oven myself?

Absolutely. Most people choose to take on this on as a DIY project and assemble the stand themselves.

Where is the best place for my oven?

Many people comment that they use the oven much more than they ever expected. Therefore, if you are putting your oven outdoors, we recommend that you keep it close to the kitchen for easy preparation and access. The oven can be used all year round - except total fire bans and we also recommend that you build your oven under a roof so you can cook under cover during the winter.

Who will install the oven?

There are two options available to you. You can choose to assemble the oven yourself, or hire an independent builder to do the work.

Can I cook meats and fish directly on the oven floor?

We recommend that meat and fish or any dish that will produce fat or liquid from cooking should be placed in a container to avoid tainting the oven floor.

How long will the oven take to heat up before I can cook a pizza?

Depending on the oven size, it should take about 50-60 minutes to heat up to pizzamaking temperature. The size and length of the fire will determine the temperature of the oven. The oven is at its optimum when all of the black carbon has burned off.

Can I use normal firelighters?

No. All firelighters should be free from kerosene or other additives that may soak into the floor of the oven and, in turn, taint the taste of your food.

Why am I getting lots of black smoke?

Make sure you are using properly seasoned hardwood, ideally with a moisture content of less than 25%. This type of wood burns hotter for longer periods and produces very little smoke and ash.

Why is my pizza base sticking to the oven floor?

First of all, remember to sprinkle the pizza base with flour or semolina and make sure your preparation area is floured well. Don’t wait too long to cook after adding your topping to the dough as it could start to soak it up and become sticky. Make sure you don’t have any holes or thin spots in your pizza base as these can allow moisture to penetrate and cause sticking.

My fire keeps going out, what am I doing wrong?

Make sure the oven door is removed to allow a free flow of air. Closing the door restricts the oxygen supply and will extinguish a fire within a few minutes.

If I haven’t used my oven for awhile, will it still be okay to use?

Absolutely, although it’s a good idea to light a small fire to slowly warm the oven before you want to start cooking to “ part cure “ your oven again.

How can I tell what temperature my oven is operating at?

You can buy infrared thermometers and other types of thermometers to give you exact readings. However, once you have used the oven and experimented with it, you will get a “feel” for the temperature.

How do I put the fire out?

Simply close the oven door. This will block the oxygen supply to the fire, extinguishing it in just a few minutes.

Is this oven only good for cooking pizza?

No. The oven can be used for pizza, bread, meats, fish and vegetables. A wood fired oven can cook anything a conventional oven can. The main difference is that this oven can reach temperatures higher than 450°C.

What type of wood should I use?

We recommend good quality seasoned, dried hardwood for a better heat output; these woods tend to produce less smoke and residue. Woods like Tassie oak, box, eucalypt, red gum, or most fruit woods are fantastic. For hotter and more efficient burning, it is recommended to use wood that has a moisture content of less than 25%. We also stock an italian wood Ill Faggetto which is a super compressed 100% pure beech briquette. This is safe for cooking as it has no chemicals, additives or binders and it produces long lasting embers with high levels of concentrated radiant heat.

How do I clean and maintain my oven?

The ovens are largely self-cleaning due to the high temperatures that they reach, making maintenance very simple. Any bugs and bacteria will be killed off by the high temperatures, and for any hard-to-remove stains you can use a damp – not wet – cloth to remove them. Other than sweeping out the ash after use, no further cleaning is needed, although the flue will require cleaning occasionally, which can be done using a flue brush. If you haven’t used your oven for a while it is worth starting a fire and allowing it to slowly reach a high temperature to ensure that it is clean before you start cooking with it again.

Can I move my oven when there is a fire burning in it?

No. This is extremely dangerous.