Warranty, Cleaning and Care of your Pizza Oven

This Pizza Oven Warranty applies to the Jalando branded range only. We provide a 1 year materials defects warranty on defects in materials and workmanship for a period of 12 months from the date of delivery as long as the curing and caring guidelines are adhered to.

QUALIFICATIONS TO THE WARRANTY – The complete Product Warranty outlined below does not apply under the following circumstances:

• The Oven has been subjected to non-standard use, such as burning fuels with abnormal burning characteristics including but not limited to; driftwood, charcoal, plywood and wood ovens using a binder that may burn at excessive temperatures and cause damage to the Oven.
• This warranty does not apply if your oven is left uncovered and out in the weather elements.
• This Warranty does not apply to normal wear and tear.
• This Warranty does not apply to any cracking caused by over-firing or the failure to follow a proper curing schedule. On parts that would be normally worn or replaced under normal conditions.
• Normal cracking due to expansion and contraction stress relief in the dome, brickwork, precast flue gallery or floor tiles.
• If the following curing and caring guidelines have not been adhered to.

Curing the pizza oven

Your oven is made from heat-resistant clay and refractory materials, but the water used to form the clay must be cooked out before your oven can be used. This process is called ‘Curing’. You achieve this by lighting a small fire in your oven 3 – 5 times over a period of 3 – 5 days for about 4-5 hours each time. The curing time depends on whether you have purchased a Jalando DIY kit or a Preassembled pizza oven (please refer to the Jalando Curing Guide you received with your pizza oven for detailed instructions). Please note your floor bricks may sit unevenly until you have used your oven several times and the insulation blanket has settled.

Protecting the pizza oven

If your oven is not under a covered structure, it must be covered with a tarp or Jalando Pizza Oven cover to prevent water from entering your oven and to protect it from the elements. This will prolong the life of your oven.

Another tip is to waterproof your pizza oven – You may choose to waterproof your oven with a concrete sealer such as, Bondall Natural Finish Sealer or Crommelins Natural Diamond coat paving and Concrete Sealer or Dunlop premium natural look sealer. You would apply this sealer to the external render after the curing process is complete. We also stock acrylic roll-on render in a range of colours which when applied will further waterproof your oven. Keeping the door slightly ajar will also allow any buildup of moisture to evaporate.

Overloading with wood

Remember it is a pizza oven and not a heater and overheating and overloading with wood can damage the interior of your oven and cause excessive cracking. It can also cause the powder coating on the oven door and/or flue to blister.

Cleaning the pizza oven

Once you have finished cooking clean your oven floor by raking the remainder of the fire across the floor to the front of the oven and leave the door off overnight. You can clean the oven floor with a damp tea towel or a string mop. The next morning, push back the coals and ensure the oven floor is clean of any food residue. It is recommended that you use your Jalando Pizza oven rake, shovel and brush to complete the cleaning process. Keep the door on after cleaning and when not in use.

Thermal shock – Cracked floor bricks

High temperatures can cause pressed bricks to fail. It is important to heat your pizza oven slowly by placing wood in gradually, rather than putting too much in at once. If you heat it up too quickly you may cause thermal shock which will result in cracked floor tiles. Overheating an uncured oven can cause thermal shock or cracks in the clay and should be avoided. It is important that you follow the “Curing your Oven Instructions” that we have provided you with.

Hairline cracks

The high temperatures that your wood-fired pizza oven reaches (up to 450 degrees c) will create small natural cracks and dilatations on the interior and exterior of your refractory clay oven. This is a completely normal and natural process due to thermal dilatation and will not affect the normal functioning of your Pizza oven. These generally occur during the settling-in stage when some expansion occurs and are not structural defects.

Can I fix the cracks that appear in my oven?

If you would like to repair the cracks that appear in your oven you can use Selleys 401 Industrial grade silicone, but you must only use this externally, around the base of the flue or on the cracks. This will be clear in colour, but you can also paint the exterior with paint or acrylic Roll- on-Render. This acrylic render will expand and shrink with your oven due to the elasticity of this product and therefore will minimize the appearance of cracks if applied to your oven any time after the initial curing process. (Please follow the application instructions on the inside of your oven)

What may cause my floor tile to crack:

Here are the most common causes:

1. Thermal Shock

• Cause: Rapid temperature changes, such as heating the oven too quickly or spilling cold liquid (like water or sauce) on a hot tile.
• Why it matters: Refractory materials expand and contract with temperature. Sudden changes can exceed their tolerance, leading to cracks.

3. Moisture in the Tile

• Cause: Moisture trapped inside the tile (from rain, cleaning, or poor curing) turns to steam as it heats up.
• Why it matters: Steam expansion can exert immense pressure, causing the tile to crack or even explode.

4. Overheating or Repeated High-Heat Use

• Cause: Exposing the tile to extremely high or uneven heat over long periods without letting it cool.
• Why it matters: Even refractory materials have a thermal limit. Excessive or uneven heat cycles can degrade the tile’s structural integrity.

6. Mechanical Impact or Stress

• Cause: Dropping heavy tools, wood logs, or pizza peels on the hot floor, or thermal expansion pushing tiles against each other without space for movement.
• Why it matters: Physical damage or expansion stress can create fractures, especially in hot tiles.

Prevention Tips:

• Heat the oven gradually during initial and regular firings.
• Ensure proper curing of the oven (drive out all moisture slowly).
• Avoid spilling water or wet materials on hot surfaces.

Register your purchase below…

© July 2025 www.jalandopizzaovens.com.au. All rights reserved.